Symbiotic Culture's policies & terms
Terms of service
This website is operated by Symbiotic Cultures. Throughout the site, the terms “we,” “us,” and “our” refer to Symbiotic Cultures. Symbiotic Cultures offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify and Wix. These platforms provide us with the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your information (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us. SECTION 3 - PRODUCTS OR SERVICES Our products are available exclusively online through the website. These products are limited in quantity and subject to return or refund only as described in our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display of any color will be accurate. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We do not warrant that the quality of any products, services, information, or other material purchased will meet your expectations, or that errors in the Service will be corrected. SECTION 4 - SHIPPING POLICY We currently ship only within the United States. All shipments are handled with care, using flat-rate shipping and 1–2 day delivery options. Symbiotic Cultures does not accept returns. However, we may offer refunds, replacements, or store credit under certain circumstances. Please review our Refund Policy for more details. SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION You agree to provide current, complete, and accurate purchase and billing information for all purchases made at our store. We reserve the right to refuse any order placed with us. This includes limiting or canceling quantities purchased per person, per household, or per order. In the event of order changes, we will notify you via the email or billing address provided at the time of purchase. SECTION 6 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS If you send creative ideas, suggestions, or other materials (collectively, ‘comments’), you agree that we may edit, publish, or use them without restriction. We are not obligated to: 1.Maintain comments in confidence. 2.Pay compensation for comments. 3.Respond to comments. SECTION 7 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. SECTION 8 - ERRORS, INACCURACIES, AND OMISSIONS We strive for accuracy, but occasionally there may be information on our site that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, or shipping. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice. SECTION 9 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee uninterrupted or error-free service. All products are provided “as is” and “as available” without warranties of any kind, either express or implied. Symbiotic Cultures, its directors, employees, affiliates, and service providers shall not be liable for any damages resulting from your use of the Service. SECTION 10 - GOVERNING LAW These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of Washington, United States. SECTION 11 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use constitutes acceptance of those changes. SECTION 12 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@symbioticcultures.com.
Return Policy
At Symbiotic Cultures, we take great pride in the quality and care of our handcrafted fermented products. Due to the nature of our goods, we do not accept returns. However, your satisfaction is important to us, and we are committed to resolving any issues you may have.
Damaged or defective items
If your product arrives damaged or defective, please notify us within 7 days of receiving your order. To expedite the resolution process, please provide the following:
• Your order number.
• A description of the issue.
• Photos of the damaged or defective product, including the packaging.
Once we receive and review your request, we may offer:
• A replacement product.
• A refund to your original payment method.
• Store credit for future purchases.
Missing or incorrect items
If there are items missing from your order or if you received an incorrect product, please contact us within 7 days of delivery with your order number and a description of the issue. We will work quickly to correct the error.
Refunds (if applicable)
Refunds are issued on a case-by-case basis. If approved, refunds will be processed within 5–7 business days to your original payment method.
Non-refundable items
Due to the perishable nature of our products, we do not accept returns or refunds for:
• Products that were not stored according to provided instructions.
• Products purchased more than 7 days prior to a refund request.
• Products damaged due to customer handling or improper storage.
How to contact us
For refund requests, please reach out to our team at info@symbioticcultures.com. Be sure to include your order number and any relevant details so we can assist you promptly.
Privacy Policy
At Symbiotic Cultures, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases.
Information we collect
When you interact with our website, we may collect the following information:
1. Personal Information
• Name
• Email address
• Billing and shipping address
• Payment information (processed securely through third-party providers)
How we use your information
We use your information to:
• Process and fulfill your orders.
• Provide customer support.
• Send order confirmations and updates.
• Improve our website and services.
• Comply with legal requirements.
We do not use your information for marketing purposes unless explicitly permitted by you.
Payment processing
We use trusted third-party platforms, such as Shopify and Wix, to process payments. Your payment information is encrypted and stored securely. Symbiotic Cultures does not store your payment details directly.
Data sharing
We only share your information with third parties necessary to process your orders, such as:
• Payment processors (e.g., Shopify, Wix).
• Shipping carriers.
We do not sell or trade your personal information.
Data security
We implement industry-standard measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
• Recognize your device.
• Remember your preferences.
• Improve website functionality.
You can adjust your cookie settings in your browser at any time.
Your rights
You have the right to:
• Access the personal information we hold about you.
• Request corrections to your data.
• Request deletion of your data (subject to legal obligations).
• Opt out of cookies or tracking technologies.
To exercise your rights, contact us at info@symbioticcultures.com.
Third party links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
Changes to this policy
We reserve the right to update this Privacy Policy. Changes will be posted on this page with the updated revision date. Continued use of our website indicates acceptance of the revised policy.
Contact us
For questions about this Privacy Policy, contact us at:
Email: info@symbioticcultures.com